|Locate an extension user who is not at their desk.
Find Me Follow Me helps a caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to three alternate Find Me Follow Me destinations. A destination can be an outside number (such as a cell phone or home office) or a co-worker's extension.
The Find Me Follow destinations are set up in the Find Me Follow Me schedule. Each of the three schedule entries can be individually enabled or disabled and provides options for Start Hour, End Hour, and destination number. If the caller chooses the Find Me Follow Me option, the system will try each enabled entry that is active for the current time (i.e., in-schedule). The system will not try any entries that are disabled or are not in-schedule.
When trying the destinations, Find Me Follow Me skips an active, in-schedule number that is busy, in DND, or is unanswered. The caller can then choose to try Find Me Follow Me again or select another Automated Attendant option.
You can set up Find Me Follow Me for an extension in system programming. In addition, an extension user can set up Find Me Follow Me from their Mailbox Options.
If Park and Page Immediate is enabled, Find Me Follow Me and the other call handling options occur if the initial Page is unanswered.
[3.05] In this software release, Find Me Follow Me is also available with Screened Transfers, Automated Attendant DVM, Overflow, and Intercom calls.
[3.09] The handling of Find Me Follow Me callouts that are placed on hold or abandoned by the calling party is improved in this software version.
[3.09] A Find Me Follow Me callout can no longer route to a destination's mailbox, disrupting the callout routing cycle. In prior versions, this could happen if one of the destinations was an extension with Fixed Call Forwarding to Voice Mail. The Find Me Follow Me call would route to the destination's mailbox and the cycle would end.
[3.09] The Find Me Follow Me handling of a callout to an extension with an Intercom Queue key is corrected. In prior versions, an unanswered call ringing a destination's Intercom Queue Key would not time out correctly to the next Find Me Follow Me destination. Once routed to the next destination, the call would continue to phantom ring at the extension with the Intercom Queue key.