Programming Transfer

Additional Feature Information
Transfer
Transfer Recall Interaction with Forwarding and Hunting

Setting Up the Transfer Options

1. Set up the Transfer Recall timers.

  1. 1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall]
    Use this timer to set how long an unanswered Transfer rings an idle extension or Ring Group before recalling the extension that initially transferred it
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 20 seconds.
  2. 1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer]
    For non-operator extensions, this timer sets how long an unanswered Transfer wait at a busy destination extension before recalling the extension that initially transferred it.
    For operator extensions, use 1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall] instead.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 10 seconds.
  3. 1601-01: Line No Answer Timer [System: Timers: Features: Incoming (1601): Line No Answer]
    If a transferred call is not picked up and recalls the transferring extension, this timer sets how long the recall rings before the call diverts to Key Ring.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 15 seconds.
  4. 1601-04: UCD No Answer Timer [System: Timers: Features: Incoming (1601): UCD No Answer]
    If a user transfers a call to a UCD Group and it is not picked up, this timer sets how long the call waits before overflowing to the overflow destination.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 60 seconds.

2. Set up Music on Hold for transferred callers.

  1. Set up Music on Hold. See Music on Hold for more.
  2. 1521-02: Music on Hold for Transferred Calls [System: Options: Setup: Music On Hold/Background Music (1521): Music On Hold on Transfer]
    To enable Music on Hold for transferred calls, enter 1.
    To enable ringback for transferred calls, enter 0.
    Option Description
    No (0) [Default] Disabled.
    Yes (1) Enabled.

3. Optionally Enable Hotline Automatic Transfer

This allows the user to be able to press a Hotline key (without first pressing TRANSFER) to Transfer the call
  1. 1401-13: Hotline Automatic Transfer [System: Class of Service: Features: Features (1401): Hotline Auto Transfer]
    Use this Class of Service option to enable or disable Hotline Automatic Transfer.
    Option Description
    No (0) [Default] Disabled.
    Yes (1) Enabled.
  2. 2102-01: Class of Service [Stations: Config: Setup: Access (2102): Class of Service]
    Assign Class of Service to extensions.
    Option Description


    1-15
                                        


    Class of Service level 1-15.
    [Default] for extension 300 = 1.
    [Default] for all other extensions = 2.