Department Groups

Department Groups are the basic building blocks of Ring Group and UCD Group call handling.
  • Available in software versions 3.01 and higher.
Programming for this Feature
Programming Department Groups


The system has 30 Department Groups that you can set up as either Ring Groups or UCD Groups, replacing the separate Ring and UCD Groups in prior software versions. Department Groups provide additional group capacity, better flexibility, and more simplified programming. For example:
  • There are 30 Department Groups, compared with 8 Ring Groups and 8 UCD Groups in prior versions.
  • You can assign all the Department Groups as Ring Groups, all as UCD Groups, or choose any combination of the two.
  • To configure a Department Group, just assign extensions to Department Groups and set the group types. Additionally, the group IntraMail options are set up by Department Group regardless of group type. There are no separate IntraMail options for Ring Groups and UCD Groups.

Separately programmed Ring Groups and UCD Groups are no longer available. Circular and Terminal Hunting setup is unchanged

System operators (if assigned) can be Department Group members. This is helpful for Door Box and workgroup answering.

Conditions and Defaults


  • None.

Default Setting

  • All Department Groups are set as Ring Groups.
  • Department Groups 1-30 use extension numbers 601-630.

Other Related Features


  • Extension Hunting
    • UCD Groups are uniquely-programmed Department Groups.
  • Group Ring
    • Ring Groups are uniquely-programmed Department Groups.
  • Night Service / Night Ring
    • The Night key sets the day/night status of Department Groups. This is true for both types of groups: Ring Groups and UCD Groups.

IntraMail Features

  • Group Mailbox
    • Each Department Group has a Department Group Mailbox. There are not separate Ring Group and UCD Group mailboxes.