in Mitel Telephone Systems

Xarios Phone Manager for Mitel

Mitel has a great constellation of 3rd-party products that write software for their telephone systems. The Mitel Solutions Alliance (MSA) Third-party Developers Program lets developers write to Mitel’s phone system APIs to create software that can integrate to your phone.

Xarios Ltd. is a leading provider of communication solutions for the Mitel and one of our favorite partners. The Phone Manager CTI desktop solution was exclusively designed for MiVoice Office, especially contact centers, sales and customer service personnel and knowledge workers. MiVoice Office users have a greatly enhanced user experience and dramatic productivity improvements with desktop apps that connect their Mitel phone to their PC.

Xarios Phone Manager (Release 3.0) Standard Edition provides a lot of cool features for Mitel users, such as:

  • Highlight & Dial – Highlight a number with your mouse anywhere on your screen and the number can be used in the PC clipboard to click to dial without even touching your phone.
  • Search & Dial – Instead of hunting through your phone’s display, you can access System Speed Dial, Personal Speed Dial, Internal Directory and the user’s CRM directory all at once from a single function.
  • Call Control – Stop touching your phone. Seriously. Answer, hang up, hold, transfer, conference and more, all from your PC.
  • Presence Status Visibility – See what everyone in the company is up to with icons on your PC, with an icon for everyone in the business. Just click an icon to call.
  • Call Details Banner – When on a call, view live information about the call and sync your CRM data instantaneously.
  • Instant Messaging – Chat/IM with other Phone Manager users on the system
  • Change Endpoint States – Set DND / Set Call Forward with custom states
  • Call History – View your call history to call people back with one click or confirm Caller ID / Date & Time of call etc.
  • CRM Integration – Out of the box, easily integrate to Outlook, Zoho, SugarCRM, Goldmine, Act, MS-CRM and many other popular CRM programs. We can also rope in Xarios professional service for custom integrations to your customer applications or databases.

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    • We have done many integrations with MS CRM. And that is not because we are so smart, it is because this app (the Mitel Phone Manager, former Xarios Phone Manager) has a Professional level with a built-in MS CRM integration. On the 5000 side, you would need both of the OAI licenses, but again, this is not a difficult integration if you are using a relatively recent version of MS CRM. Mitel has recently licensed this software, rebranded it, and now and bundles it with the OAI licenses on the 5000, reducing the price. You would need a host server – either a physical computer or a virtual machine (Hyper-V or VMware) – and would need to buy a Professional license for every user that will have this integration.

      Let me know if you would like to talk about this project in more depth, and good luck!