External Transfer

An Automated Attendant caller can automatically route to an outside telephone number.
Additional Feature Information
Centrex Transfer
Programming for this Feature
Programming External Transfer

Description

External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number. To set this up, assign a Dial Action Table action as a UTRF to a System Speed Dial number (e.g., #201 + Pause for system number 201). When the Automated Attendant answers, the caller dials the digit and IntraMail automatically routes them to the outside number contained in the bin. Similar to Centrex Transfer, External Transfer allows your callers to easily reach branch offices and important off-site associates. Unlike Centrex Transfer, External Transfer does not require unique telco features.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Disabled.

Other Related Features

Features


  • None.

IntraMail Features


  • Centrex Transfer
    • Centrex Transfer allows the Automated Attendant to transfer a caller over a Centrex line using the features of that Centrex line.
  • Dial Action Table
    • External Transfer uses the active Dial Action Table to route an Automated Attendant caller to an outside telephone number.