Programming Call Routing Mailboxes

Additional Feature Information
Call Routing Mailbox

Setting Up Call Routing Mailboxes

Set up the Call Routing Mailbox options.

  1. 4221-01: Routing Mailbox Type [Voice Mail: Routing Mailboxes: Routing Mailbox: Setup (4221): Mailbox Type]
    Use this option to assign a Routing Mailbox as a Call Routing Mailbox (1).
    Option Description
    No (0) [Default] Disabled.
    0 None.
    1 Call Routing Mailbox ([Default] for 801-808)
    2 Announcement Mailbox ([Default] for 809-832)
    3 Directory Dialing Mailbox
    4 Distribution Mailbox
  2. Record an Instruction Menu message for the Call Routing Mailbox.
  3. 4222-01: Dial Action Table [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): Dial Action Table]
    Use this option to assign a Dial Action Table to the Call Routing Mailbox.
    • The Dial Action Table provides the options.
    Option Description
    1-16 Dial Action Tables 1-16. [Default] = Dial Action Table 1 for all Call Routing Mailboxes.
  4. 4222-02: Time Limit [Voice Mail: Routing Mailboxes: Routing Mailbox: Routing Options (4222): Dialing Timeout]
    This timer sets how long Automated Attendant callers have to dial a command.
    If the caller waits too long to dial:
    • When the associated Dial Action Table has a Timeout action, the caller routes to that destination.
    • When the associated Dial Action Table does not have a Timeout action programmed, the Instruction Menu repeats 3 times and then IntraMail hangs up.
    Option Description
    0 The Automated Attendant immediately routes callers to the Timeout destination.
    1-99 Seconds. [Default] = 5 seconds.
  5. 4201-01: Outgoing Message Length [Voice Mail: IntraMail: Config: Messages (4201): OGM Message Length]
    This timer sets the maximum length of Instruction Menu messages.
    Option Description
    1-4095 Seconds. [Default] = 120 seconds.
    Yes (1) Enabled.