Tandem Calls / Unsupervised Conference
Additional Feature Information
Tandem Calls / Unsupervised Conference
Setting up a Tandem Call
To set up a Tandem Call:
Place or answer an outside call.
Press
CONF
.
Your hear Intercom dial tone.
Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference.
Do one of the following:
Place or answer an outside call.
Retrieve a call from Park Orbit.
Retrieve a call from Hold.
Press
CONF
to set up the Conference.
If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.
Hang up.
The line/loop keys for the outside lines stay on (red).
If the outside parties disconnect, the lines you selected or your extension does not have Tandem Call capability.
Disconnecting a Tandem Call
To disconnect a tandem call (using Forced Line Disconnect):
Do one of the following:
Press the line key for the busy line.
Press
INTERCOM
and dial the line’s Direct Line Access code (e.g.,
101
for line 1).
See for
Direct Line Access
more.
Dial
#
to disconnect the Tandem Call.
Barging In on a Tandem Call
To Barge In on a Tandem Call:
Do one of the following:
Press the line key for the busy line.
Press
INTERCOM
and dial the line’s Direct Line Access code (e.g.,
101
for line 1).
See for
Direct Line Access
more.
Push
Barge In
(
Barg
).
You hear two beeps and you join the Tandem Call.
To place a Tandem Call on Hold (after Barging In):
Press
HOLD
.
The tandem callers hear Music On Hold (if installed) while they wait on Hold.
While on Hold, the tandem callers cannot talk to each other.
To rejoin the Tandem Call you have placed on Hold, do one of the following:
Press
CONF
.
Press one of the line keys involved in the Tandem Call.
Setting up a Line-to-Line Transfer
This is a type of Tandem Call in which you never have to join in with your outside callers.
To set up a Line-to-Line Transfer:
Place or answer an outside call.
Press
TRANSFER
.
Place or answer another outside call.
Hang up.
The two outside callers join together, just line a normal Tandem Call.
The line/loop keys for the outside lines stay on (red).
If the outside parties disconnect, the lines you selected or your extension does not have Tandem Call capability.