Line Groups

Additional Feature Information
Line Groups

Using Line Groups

  • By default, pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services.

To place a call over a Line Group:

  1. Lift the handset and press INTERCOM.
  2. Dial the Line Group code (90-98).
    1. If you hear dial tone after dialing the 9, your system doesn't have dial access to Line Groups enabled. See Line Group Routing instead.
    2. If you hear busy tone and your extension has Line Queuing, you can dial 2 to queue for a line to become free. If you hang up, the system converts the queue to a Line Callback.
  3. Dial your outside number.