[3.01] UCD Hunting Programming

Additional Feature Information
Extension Hunting
Programming for this Feature
Circular Hunting Programming
Terminal Hunting Programming
Extension Hunting Timers

Setting up UCD Hunting

1. Set the Department Group type and check the group extension number.

  1. 2301-02: Department Group Type [Stations: Department Groups: Setup: Identification (2301): Group Type]
    Assign the selected Department Group as a UCD Group (2).
    Option Description
    0 Disabled.
    1 [Default] Ring Group.
    2 UCD Group.
  2. 1315-01: Department Group Numbers [System: Numbering: Department Groups: Department Groups (1315): Extension and Name]
    Use this program to optionally change Department Group extension numbers.
    Option Description
    Digits For each Department Group (1-30), optionally assign a different extension number.
    [Default] Department Groups 1-30 use extension numbers 601-630.

2. Set up UCD Overflow.

  1. When all UCD agents are busy, a queued call rings and then overflows to the UCD Overflow destination.
  2. If overflowing to voice mail, Group Mailbox see for more.
  3. 2302-01: Department Group Overflow Destination [Stations: Department Groups: Setup: Options (2302): Overflow Destination]
    Enter the Department Group overflow destination (e.g., an extension, another Department Group, or 700 for voice mail.
    Option Description
    None [Default] Entered by pressing CLEAR.
    Digits Extension number, Department Group number, or 700 for voice mail.
  4. 1601-04: UCD No Answer Timer [System: Timers: Features: Incoming (1601): UCD No Answer]
    UCD Overflow occurs after this interval. Set as required.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 60 seconds.
    Yes (1) Enabled.

3. Adjust the timers that affect UCD Hunting.

  1. 1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer]
    This timer sets how long a call rings an idle UCD Hunting Group member before routing to the next group member.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 10 seconds.
  2. 1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer]
    This timer sets how long a DIL to the UCD Hunting Group master number rings an idle group member before routing to the next extension in the group.
    Option Description
    0 Disabled.
    1-9999 Seconds. [Default] = 15 seconds.