Extension Hunting Timers

Additional Feature Information

Extension Hunting

Programming for this Feature

Circular Hunting Programming

Terminal Hunting Programming

[3.01] UCD Hunting Programming

Important points to understanding Extension Hunting Timers

Transfer to Hunt Group

Direct Inward Line (DIL) to Hunt Group

Outside Call on Hold at Hunt Group Member

Transfer to Hunt Group

Busy/Ring No Answer All Calls (Type 3) - Circular and Terminal Hunting

Transferred call into hunt group.

Call transferred into hunt group.

1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall]	Call rings first member for Transfer Recall time.

1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer]	If unanswered, call rings the next and succeeding members for the Call Forward Ring No Answer time.

300	If unanswered, call rings extension 300.

1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer]	If unanswered at extension 300 for the Call Forward Ring No Answer time, the call diverts to Key Ring.

Key Ring	Call goes to key ring.

Transferred call routed to busy UCD Group with Overflow.

Call transferred to extension A, which is the single member of a type 3 hunt group that is set up to hunt to extension B.

1603-01: Transfer Recall Timer [System: Timers: Features: Recall (1603): Transfer Recall]	Call rings extension A for the Transfer Recall time.

Extension B	If unanswered at extension A, the call hunts to extension B which is the single member to a type 5 UCD Group that is set up to overflow to extension C.

1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer]	The call now rings extension B for the Call Forward No Answer time.

Busy UCD Master	If unanswered at extension B, the call camps-on to the busy UCD master extension number.

1601-04: UCD No Answer Timer [System: Timers: Features: Incoming (1601): UCD No Answer]	The call camps-on to the UCD Group for the UCD No Answer interval, waiting for a member to become free. Note that the Call Coverage Delay timer also starts now. See Call Coverage Keys for more.

UCD Overflow	If a UCD Group member does not become free, the call diverts to the programmed overflow destination.

1601-03: Call Forward No Answer Timer [System: Timers: Features: Incoming (1601): CFWD No Answer]	The call the rings the overflow destination for the Call Forward No Answer time.

Key Ring	If still unanswered, the call diverts to Key Ring.

Direct Inward Line (DIL) to Hunt Group

Busy/Ring No Answer All Calls (Type 3) - Circular and Terminal Hunting

DIL to hunt group without overflow.

DIL (with no overflow) directly rings hunt group member.

1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer]	DIL rings programmed DIL destination for the DIL No Answer time.

1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer]	If unanswered, call rings the next and succeeding members for the DIL No Answer time.

Key Ring	If still unanswered, call diverts to Key Ring.

DIL to hunt group with overflow.

DIL (with overflow) directly rings hunt group member.

1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer]	DIL rings programmed DIL destination for the DIL No Answer time.

1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer]	If unanswered, call rings the next and succeeding members for the DIL No Answer time.

1601-02: DIL No Answer Timer [System: Timers: Features: Incoming (1601): DIL No Answer]	If unanswered at the last extension, the DIL rings the programmed overflow destination for the DIL No Answer time.

Key Ring	If still unanswered, call diverts to Key Ring.

Outside Call on Hold at Hunt Group Member

Busy/Ring No Answer All Calls (Type 3) - Circular and Terminal Hunting

Hunt group member and held call.

Hunt group member puts outside call on Hold.

1603-02: Hold Recall Timer [System: Timers: Features: Recall (1603): Hold Recall]	If not picked up, outside call recalls the extension that put it on Hold after the Hold Recall time.

1601-01: Line No Answer Timer [System: Timers: Features: Incoming (1601): Line No Answer]	The call then rings the extension that put it on Hold for the Line No Answer time.

Key Ring	If still unanswered, call diverts to Key Ring.

See Extension Hunting for more.