Hold and Park Recall Cycles

Hold and Park Recall Cycles

[3.01] The Hold and Park Recall Cycles option provides additional control over how the system handles unanswered held and parked calls. For example:
  1. When a user Parks a call or places a call on Hold, the call waits for the recall interval.
  2. If not picked up, the call recalls the extension for the interval set in 1601-01: Line No Answer Timer [System: Timers: Features: Incoming (1601): Line No Answer].
  3. If the recall is not picked up, the system checks the Recall Cycles option set in 1603-05: Abandoned Hold Cycles [System: Timers: Features: Recall (1603): Recall Cycles].
  4. One of the following then occurs:
    • If the number of programmed cycles has not been met, the call goes back on Hold or into orbit and the cycle continues.
    • If the number of cycles has been met, the line goes to Key Ring.

You can also set up the Recall Cycles option to never divert to the overflow destination by setting the Recall Cycles count at 0. The call will continually switch between waiting in orbit (or on Hold) and ringing the initiating extension. This is helpful if the site receives may priority calls that should never reroute to a destination that allows other co-workers to pick them up.