Call Coverage Keys

Additional Feature Information
Call Coverage Keys
Programming Call Coverage Keys

Using Call Coverage Keys


  • Call Coverage keys will intercept the following types of calls:
    • Key Ring Calls
    • Ringing Intercom calls
    • Calls to a UCD Group master number
    • Calls ringing a Group Ring master number
    • Transferred calls
Call Coverage keys will not intercept a call ringing an extension's Intercom Queue Key (if programmed).

To answer a call ringing or flashing a Call Coverage key:

  1. Press the flashing Call Coverage key.
  2. You'll pick up the covered call.

To place a call from an idle Call Coverage key to the covered extension:

  1. Press the Call Coverage key.
    • You hear two beeps or Intercom ringing.
  2. Speak with the co-worker at the covered extension.
    • The Call Coverage key lights green while you are connected.

To Transfer your call using a Call Coverage key:

  1. Do not hang up.
  2. Press TRANSFER.
  3. Press your Call Coverage key.
  4. Do one of the following.
    1. Announce the call to make a Screened Transfer.
      • Hang up if your co-worker accepts the call.
    2. Hang up to send the call through as an Unscreened Transfer.
    3. Press the flashing line key to return to the call if your co-worker doesn’t want it.
  5. When you Transfer a call, it will recall to you if it is unanswered at the destination. If you don’t answer the recall, it diverts to Key Ring.

To set up Call Coverage key ringing at your keyset:

Setting Up Call Coverage Key Ringing (Keyset)
Next: Go to next selection. Prev: Go to previous selection. Select: Select current Option. Back: Back out of current option. Exit: Exit Menu setup.
Menu + 41 + Next Select the Call Coverage keys sub-menu.
  Select Your Call Coverage keys will light. Press a key repeatedly to set its ringing mode.
  • Always (key LED is on green)
  • Delay Ring (key LED flashes fast green)
  • Lamp Only (key LED is on red)
Dial a digit (0-4) to set the Ring Type:
  • 0 for Standard
  • 1 for Ring Type A
  • 2 for Ring Type B
  • 3 for Ring Type C

To set up Call Coverage key ringing at your Super Display:

Setting Up Call Coverage Key Ringing (Super Display)
Menu + Ringing Select the Ring Assignments sub-menu.
  Key Assignments Select the Key Assignments sub-menu.
  Call Coverage Your Call Coverage keys will light. Press a key repeatedly to set its ringing mode.
  • Always (key LED is on green)
  • Delay Ring (key LED flashes fast green)
  • Lamp Only (key LED is on red)
Dial a digit (0-4) to set the Ring Type:
  • 0 for Standard
  • 1 for Ring Type A
  • 2 for Ring Type B
  • 3 for Ring Type C

To assign a Call Coverage key:

  1. Push Menu.
    • Super Display: Push Key Assignment + Feature Keys.
    • Keyset: Dial 51.
  2. See Feature Keysfor more.