Zultys, you’re the real MVP

LA Kings captain Dustin Brown hoisting the Stanley Cup

LA Kings captain Dustin Brown hoisting the Stanley Cup

Los Angeles Kings and Zultys: Champions of the Universe

Winner, winner, chicken dinner! Looks like the press loves Zultys’ cloud offerings as much as we do.

tl;dr – Zultys cloud solutions are just as awesome as the award-winning premise version – in fact, it is the same core software and features.

Zultys has a single software stream of solutions – that means whether you install a phone system in your office in a Zultys server, run Zultys on VMware, throw Zultys in your data center, use Extenda’s data center, use Zultys’ data center, or just rent the system from Extenda, Zultys or another vendor, it is the exact same multi-media unified communications system, with the same features and interoperability between locations.

Below is the press release regarding the various 2015 Product of the Year honors won by Zultys.

“Zultys, a leading provider of innovative unified communications solutions that empower businesses to collaborate effectively, has been awarded top honors by TMC, a global, integrated media company. Zultys’ MXvirtual, an integrated unified communication solution and IP phone system in a VMware®-Ready virtual appliance, was named a 2014 Cloud Computing Product of the Year Award winner.  Meanwhile, Zultys Cloud Services—fully-hosted turnkey Software as a Service (SaaS) offering—was recognized as both the 2015 INTERNET TELEPHONY Product of the Year as well as CUSTOMER Magazine Product of the Year Award recipient.

In 2014, Zultys introduced the cloud-based version of their award-winning MX IP-PBX platform; MXvirtual brings all of the advanced functionality of premise-based MX solutions to the cloud. Zultys Cloud Services, which launched towards the end of the year, makes deploying a Zultys Business Phone System easier than ever in a Software as a Service model with Zultys providing their users with a fully hosted highly advance business phone system. Zultys Cloud Services extends the power of Zultys MX enterprise grade IP-PBX into a fully hosted solution, while preserving the exact same experience regardless of the platform. Zultys’ cloud-based and premise-based phone systems share exactly the same user client and administration interfaces, simplifying training and making it easy for users to transition from a premise-based system to the cloud if necessary, as well as allowing businesses to mix and match premise and cloud systems within the same organization. Despite various different deployment options, the premise-based MX phone systems, MXvirtual and Zultys Cloud Services offerings boast exactly the same feature set including: chat, IM, presence, auto attendant with IVR, sophisticated contact center functionality, smart phone integration, outbound dialer application, 3rd party integration and much more.

“Hosted IP phone systems offer businesses unmatched convenience and ease-of-deployment, but often at the price of advanced functionality. Zultys aims to create a universal experience for all of our users regardless of whether they are utilizing a premise-based MX system or are hosting their phone system in the cloud. We are proud to see our efforts recognized by such reputable publications,” said Steven Francis, chief sales and marketing officer at Zultys.

2014 Cloud Computing Product of the Year Award

TMC named MXvirtual as a 2014 Cloud Computing Product of the Year Award winner.

The Cloud Computing Product of the Year Award, presented by Cloud Computing magazine, honors vendors with the most innovative, useful, and beneficial cloud products and services that have been brought to market in the past year.

“Recognizing leaders in the advancement of cloud computing, TMC is proud to announce MXvirtual as a recipient of the Cloud Computing Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Zultys is being honored for their achievement in bringing innovation and excellence to the market, while leveraging the latest technology trends.”

2015 CUSTOMER Magazine Product of the Year Award

Zultys Cloud Services was declared 2015 CUSTOMER  Product of the Year Award winner.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Zultys with a 2015 Product of the Year Award,” saidRich Tehrani, CEO, TMC. “Its Cloud Services solution has proven deserving of this elite status and I look forward to continued innovation from Zultys in 2015 and beyond.”

The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.

2015 INTERNET TELEPHONY Product of the Year Award

Zultys Cloud Services was also a recipient of a 2015 INTERNET TELEPHONY Product of the Year Award.

“It gives me great pleasure to recognize Zultys with a 2015 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our distinguished judges, Cloud Services has proven to be among the best communications and technology solutions available on the market. I look forward to continued innovation from Zultys.

The winners of the 2015 INTERNET TELEPHONY Product of the Year are featured in the 2015 January/February issue of INTERNET TELEPHONY magazine and online at www.itmag.com.”

Going Cordless with a Mitel or Zultys Telephone System

Yealink W52P Cordless


Affordable, easy-to-use cordless phone for Mitel and Zultys telephone systems.

Yealink W52P is both SIP and DECT, providing you with a great combination of acronyms. The base stations connect to your IP network and register phones as SIP devices. This allows us to use them with the Zultys MX-250, MX-SE, MX-30, MXvirtual and Zultys hosted systems, as well as the Mitel MiVoice Business (3300 / MCD) and Mitel MiVoice Office (5000 HX/ 5000 CP/ 5200). You could also just register them with a SIP carrier if you just need a very small office or home office solution.

The wireless communications are using the DECT range, which is better than standard 5.8GHz cordless phones. DECT offers superior range (as much as 300′), lower power consumption for longer battery life, encrypted communications, and uses spectrum not occupied by other devices for clearer conversations.

Funny aside: DECT in the USA is called ‘DECT 6.0’ for the sole reason that American consumers had seen a steady progression of cordless products of higher and higher range – from 900MHz to 1.8GHz, 2.4GHz, and later 5.8GHz. While DECT operates at 1.9GHz frequency, there was concern that it would appear inferior to other, higher spectrum cordless devices. (Hat tip to Wise Geek).

Each telephone can connect to 4 base stations, and each base station can support 5 telephones. This allows you to put base stations around your office to expand the range of the telephone across multiple base stations, so you can wander around your office on the phone, looking very busy and important.


Lovely screen to interact with

The handset has a color display and can do all your basic office phone functions like transfer, hold, conference and indicate if you have voicemails via the color display and interactive keys.

The unit takes a standard 3.5mm corded headset. This allows you to use those iPhone 3G ear buds you have lying around, connect to your wireless Yealink office phone, and get a wireless headset that can finally transfer calls and put calls on hold while you wander around. Because the Zultys system allows users to associate 4 phones with each user, you can assign a desk and cordless phone to VIPs and operators that have a need to get up and move throughout the day. Zultys eliminates the confusion of having multiple extension numbers for the same user by assigning multiple phones to users.


Conference calling is very easy on the Yealink cordless telephone

How Green is My Zultys

Your office phone system is hardly the biggest consumer of electricity in your office – that would be Courtney in accounting – but every Watt counts when it comes to trying to avoid boiling the planet for our kids, or saving money on power bills if you aren’t into science and book-learnin’.

A Zultys telephone system laughs at the gluttony of other IP phone systems and digital PBXs when it comes to energy consumption. An MX250 telephone system packed full of applications uses less energy than a light bulb. Competing systems that require multiple switches, servers, and peripheral products draw a multiple of that power. Not only is Zultys simply hyper efficient by design, the consolidation of different applications into a single server appliance not only makes administration simple, it helps your company do its part in the fight against global warming while saving you money on your utility bills versus the competition.

Zultys loves mother Earth more than other phone systems.

Zultys loves mother Earth more than other phone systems.

Zultys killing it in mobile integration

The latest update to the Zultys Mobile™ application (v4.0) extends existing tools like real-time Presence, Instant Message (IM), Presence Notes, Single Number Contact, Call Handling and more right to your Android for increased productivity, enhanced customer service and cost savings.

Users can now log into call group or operator roles from their Android phone, allowing these power users to actually step away from their desk without handing the baton to coworkers to answer their calls for them. Inbound contact center agents (or in Zultys-speak, “ICC agents”) and receptionists can handle incoming calls as if they were still at their desk.

Parked calls are now visible on the app, so mobile users can pick up and park calls as if they are in the office, making it much easier to handle calls between users taking advantage of the Bring Your Own Device (BYOD) capabilities of the MX system and their colleagues in the office.  Similarly, full visual voicemail functionality is added with the ability to set and record voicemail greetings, view deleted messages folder, access group mailboxes, create voicemail-only replies to internal users, and call people back from the voicemail screen.


Requirements include Android 2.3 (Gingerbread) or 4.x (Ice Cream Sandwich or higher), and the latest MX software build (9.0.4 at the time of writing).  External (off-network) users should be on 3G at a minimum.