Our customers throughout Los Angeles, Palm Springs and Coachella, Orange County and Ventura County with multiple Mitel MiVoice Office, 5000 HX, and even Axxess systems have been living with a secret shame. We had installed amazing communications systems that were stitched together across data networks, unifying locations across cities and even time zones. Applications like contact center reporting, call queues distributing calls to agents spread across a continent, unified communications and presence applications stretching across the enterprise, all served to seamlessly connect locations together with Mitel telephone systems. And at the heart of these applications was a computer, called a CT Gateway, often running Windows XP.
Mitel has corrected this historic mistake with v5 CT Gateway software. Now, CT Gateway can run on Microsoft Server 2008 and 2012 (64-bit) as well as Windows 7 and Windows 8 (both 32- and 64-bit).
What is Mitel’s CT Gateway?
The CT Gateway is an external application for the Mitel MiVoice Office, 5000, and Axxess systems. I think CT stood for ‘Computer Telephony’ but since this is the internet I can’t be bothered to even look this up.*
The CT Gateway had two major functions. We would deploy the CT Gateway when we wanted to share an application across multiple Mitel systems we had connected together. Networking Mitel systems together allows customers to dial other locations across a data network, with extension-to-extension dialing and sharing Mitel resources. For example, we could allow a single receptionist with a PC-based Console to see every phone in the company across up to 100 locations with thousands of users. A CT Gateway would collect all that data and send it over to the Console.
The other function of CT Gateway was for Mitel MiVoice Office deployments that had a ton of applications running. The CT Gateway took the processing strain off of the telephone system when customers had multiple apps and programs running that were communicating with the telephone system in real-time.
*CT: Computer Telephony. I checked.